The LAMA Support Team would like to request Users to be circumspect with labeling their troubleshooting ticket submissions with the appropriate Level of Importance. See scale below:
- Urgent (A citizen/customer is waiting for response in the office, and you are unable to serve them.)
- High (You are experiencing a serious impairment to being able to complete your work correctly; You've found a temporary work around, but systematic resolution is badly needed as soon as possible.)
- Normal (You are experiencing a minor, but important impairment to being able to complete your work correctly; You've found a temporary work around, but systematic resolution is needed soon.)
- Low (Comments/Suggestions for improved LAMA content, features, or functionality)
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