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Level of Importance on Support Tickets

The LAMA Support Team would like to request Users to be circumspect with labeling their troubleshooting ticket submissions with the appropriate Level of Importance. See scale below:

  • Urgent (A citizen/customer is waiting for response in the office, and you are unable to serve them.)
  • High (You are experiencing a serious impairment to being able to complete your work correctly; You've found a temporary work around, but systematic resolution is badly needed as soon as possible.)
  • Normal (You are experiencing a minor, but important impairment to being able to complete your work correctly; You've found a temporary work around, but systematic resolution is needed soon.)
  • Low (Comments/Suggestions for improved LAMA content, features, or functionality)

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